Modern Slavery Statement

Illustration representing a modern slavery prevention commitmentModern Slavery Statement This statement sets out our commitment to preventing modern slavery, human trafficking, forced labour, child labour, and all forms of exploitation within our operations and supply chains. We recognise that modern slavery risk can exist in every sector and geography, and we take a zero-tolerance approach to any practice that compromises human rights. Our anti-slavery commitment applies to employees, contractors, suppliers, and business partners.

We expect the highest standards of conduct from everyone associated with our organisation. To support this, we maintain policies and procedures designed to identify, prevent, and address potential risks. These controls are regularly communicated across the business so that our people understand their responsibilities and act with vigilance. We also require suppliers to uphold the same principles and to demonstrate compliance with labour and human rights laws.

Our modern slavery statement reflects the belief that ethical business is essential to long-term success. By embedding human rights considerations into decision-making, we aim to reduce vulnerability in our operations and purchasing activities. This includes risk assessment at the point of onboarding, review of working conditions, and attention to sectors where exploitation may be more likely.

Our Zero-Tolerance Policy

Illustration representing zero-tolerance policy and ethical labour standardsWe operate a zero-tolerance policy toward any form of modern slavery. Any confirmed breach, or credible suspicion of abuse, is treated with urgency and may lead to immediate corrective action, suspension of business, or termination of a relationship where appropriate. We do not permit retaliation against anyone who raises concerns in good faith.

Our slavery and human trafficking policy is supported by training and internal controls that help staff recognise warning signs such as restricted movement, withheld wages, debt bondage, or coercion. Managers are responsible for ensuring that decisions are made in line with this commitment and that risks are escalated quickly.

We expect suppliers to share our commitment through their own policies, contract terms, and labour practices. Where gaps are identified, we seek improvement plans with clear deadlines. If meaningful progress is not made, we will reconsider the relationship. This approach reinforces our strong position on modern slavery prevention and accountability.

Supplier Audits and Due Diligence

Illustration representing supplier audit and due diligence checksSupplier audits are a key part of our approach to supply chain integrity. We carry out risk-based assessments before onboarding and conduct periodic reviews thereafter, prioritising suppliers in higher-risk regions or sectors. Audits may include document checks, worker interviews, site inspections, and verification of subcontracting arrangements.

Where risks are identified, we request evidence of remediation and may require action plans to improve recruitment practices, wage payment, working hours, or freedom of movement. Our supplier audit process is intended not only to detect problems but also to encourage stronger standards throughout the supply chain.

We also expect suppliers to cascade similar expectations to their own vendors. This helps us extend our anti-slavery due diligence beyond direct contracts and reduce hidden risk. Records of assessments, findings, and corrective actions are maintained to support transparency and informed decision-making.

Reporting Channels and Escalation

We encourage all employees and external stakeholders to report concerns relating to suspected exploitation, unsafe recruitment, or unethical labour practices. Reports can be made through internal management lines, compliance processes, or other approved reporting channels established for safeguarding and ethics matters. Concerns may be raised anonymously where permitted.

The organisation treats all reports seriously and investigates them promptly, fairly, and confidentially where possible. Our reporting channels are designed to make speaking up accessible, and we promote awareness so that everyone understands how to escalate issues without fear of reprisal. Substantiated concerns trigger remedial action and, where relevant, external reporting.

We recognise that effective reporting is vital to preventing harm. For that reason, our modern slavery controls include awareness training, escalation procedures, and oversight by responsible leaders. These measures help ensure that potential issues are addressed early and that the rights and dignity of affected individuals are protected.

Governance, Review, and Continuous Improvement

Illustration representing reporting channels and escalation processOur governance framework assigns clear responsibility for overseeing slavery risk and monitoring progress against our commitments. Senior leadership reviews key indicators, audit outcomes, and emerging risks to ensure appropriate action is taken. This oversight helps keep our approach practical, responsive, and aligned with legal and ethical expectations.

We will review this Modern Slavery Statement annually and update it where necessary to reflect changes in our business, risk profile, or legislation. The annual review also considers lessons learned from supplier audits, incident investigations, and employee training activity so that our response continues to improve.

Illustration representing annual review and continuous improvementThrough ongoing vigilance, robust supplier checks, and a clear reporting culture, we aim to prevent exploitation wherever it may occur. Our commitment is to act responsibly, uphold human rights, and maintain a supply chain built on fairness, respect, and accountability.

Crystalpalace Carpet Cleaners

A Modern Slavery Statement outlining zero tolerance, supplier audits, reporting channels, governance, and annual review to prevent exploitation across operations and supply chains.

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What Our Customers Say

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4.9 (10)

Our end of tenancy cleaning was carried out by the team, and they did an excellent job. The house looks clean, tidy, and ready for the next occupants. Could not recommend them more--thank you!

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N

Outstanding job by Crystal Palace Carpet Cleaners! The workers were punctual, courteous, and left my house in immaculate condition. Their attention to detail is impressive. Highly recommended!

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B

I'm overjoyed with the outcome. Most impressive was their professional, efficient approach. The cleaner was warm and dove straight into work, achieving excellent results.

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J

Excellent experience! Super happy. The process was quick and comprehensive, plus cheaper than competitors. Now signed up for regular care throughout the year.

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P

Quick to arrange, flexible with timing, and the service quality is fantastic. Would recommend without hesitation.

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V

Cleaners did outstanding work deep cleaning my properties and even performed some extra jobs.

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A

Super happy with the service! All areas were covered, even behind cabinets and in the radiators. Thanks!

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K

Couldn't be more pleased with Carpet Cleaning Crystal Palace. They are always on time and do a thorough job. My house feels so clean afterwards.

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A

Impressive results! The cleaning personnel were dedicated and amicable. They left the place sparkling clean, and even the furniture had no marks or dust. I was kept in the loop and my feedback was valued.

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C

I've requested Carpet Cleaners Services Crystal Palace's services a number of times and each time has been nothing short of fantastic. Staff are prompt, polite, respectful of property, and the job is always well done. Would definitely recommend them to others.

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